Terms & Conditions

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Oceanwind Knits Ordering Info, Terms & Conditions

General Information
Oceanwind Knits is based in Teeswater, Ontario, Canada, owned and operated by designer/dyer Lori Law.

Oceanwind Knits prices are in CAD (Canadian Dollars).

All purchases are processed via PayPal, including credit card payments. [Oceanwind Knits does NOT record your personal PayPal or credit card information.]  You do not need to have a PayPal account to submit payment using a credit card. Onsite payments (at shows or in the retail shop) available: cash, debit, MasterCard and Visa.

Payments accepted online:
Major credit cards: Visa, MasterCard, American Express, Discover
Bank transfer (eCheck)
PayPal account balance.
Payments accepted in person: cash, Visa, MasterCard.

Prices are subject to change without notice.

Residents of the province of Ontario (Canada) are required to pay ON HST. I am required to charge Canadian residents applicable HST/GST.

If you order by mail, and you live outside Canada, your order my be subject to local taxes and customs duty, which you are responsible for remitting (in accordance with local import laws and NAFTA).

How to Order
Use the categories to navigate the shop. If you find something you’d like to see more about, click on the photo.  Use the 'add to cart' to add items to your shopping cart.

Once you are ready to proceed to checkout, follow the instructions to go through the regular checkout process.

Shipping costs and applicable taxes will be added during checkout.

Verify your order, subtotal and final total, including S&H and any applicable taxes.

You will also want to verify whether the billing and shipping information is correct. By clicking ‘continue’ you agree to the terms and conditions outlined on this page. 

If you continue your order, you will be asked to click to submit your payment via PayPal.  You do not need to have a PayPal account in order to pay with a credit card.
Once your payment has been processed, your item will be shipped to you. You will receive notifications via email as to the status of your order.

Oceanwind Knits ships to Canada, the continental USA as well as internationally. If your location is not available currently, and you are interested in receiving Oceanwind Knits products, please contact me.

Oceanwind Knits ships via Canada Post Expedited Parcel, as well as Air Mail Packets and other methods provided by Canada Post.  Where possible insured trackable shipping is used (Canada and the US).  Unfortunately, Oceanwind Knits cannot be held responsible for any lost parcels to international destinations - tracking and insurance is not available to international destinations other than to the US.

Oceanwind Knits ships two or three times per week. In general, allow up to three weeks to receive your order from the time of purchase, depending on your choice of mail service.  In some cases, if you are ordering multiple skeins of yarn, for example, your order might require custom dyeing and may take a little longer than 3 weeks to arrive.

All Oceanwind Knits patterns, printed or PDF versions, are subject to copyright and may not be distributed or redistributed without express permission of Oceanwind Knits. Oceanwind Knits PDF patterns are also available on Ravelry.

Oceanwind Knits does NOT accept returns for patterns.

Returns are not accepted for hand-dyed yarns or handmade items such as handwovens or hand-knits; refunds will not be issued.  Sorry.

Please contact Oceanwind Knits regarding any return questions.

All Oceanwind Knits items are created with the utmost top quality materials and extreme attention to detail is given.

Wholesale Inquiries
Oceanwind Knits offers wholesale options for printed patterns and hand-dyed yarn. If you are a distributor of knitting patterns / yarn or a retail location and would like to carry or purchase Oceanwind Knits patterns or yarn for resale, please contact me and I will be happy to forward a wholesale catalogue to you. Thanks!
GST/HST account: 81849 2274 RT0001
Any questions?
Please contact Oceanwind Knits.