Terms & Conditions

Free shipping to Canada and the US for orders $125+.
Use coupon LOCALPICKUP for free shipping!  (Ottawa area only.)

ALL PRICING IS IN CANADIAN DOLLARS

Oceanwind Knits Ordering Info, Terms & Conditions


General Information
Oceanwind Knits is based in Teeswater, Ontario, Canada, owned and operated by designer/dyer Lori Law.


Oceanwind Knits prices are in CAD (Canadian Dollars).


All purchases are processed via PayPal or Square, including credit card payments. [Oceanwind Knits does NOT record your personal PayPal or Square or credit card information.]  You do not need to have a PayPal or Square account to submit payment using a credit card.

In person payments at shows available: cash, debit, MasterCard and Visa.  However, any local orders from the website need to be pre-paid prior to delivery.


Payments accepted online:
Major credit cards: Visa, MasterCard, American Express, Discover
Bank transfer (eCheck)
PayPal account balance.
Payments accepted in person: cash, debit, Visa, MasterCard.


Prices are subject to change without notice.


Residents of the province of Ontario (Canada) pay ON HST. I am required to charge all Canadian residents applicable HST/GST.


If you order by mail, and you live outside Canada, your order my be subject to local taxes and customs duty, which you are responsible for remitting (in accordance with local import laws and any global trade agreements).


How to Order
Use the categories to navigate the shop. If you find something you’d like to see more about, click on the photo.  Use the 'add to cart' to add items to your shopping cart.


Once you are ready to proceed to checkout, follow the instructions to go through the regular checkout process.


Shipping and applicable taxes will be added during checkout.


Verify your order, subtotal and final total, including S&H and any applicable taxes.

You will also want to verify whether the billing and shipping information is correct. By clicking ‘continue’ you agree to the terms and conditions outlined on this page. 


If you continue your order, you will be asked to click to submit your payment via PayPal.  You do not need to have a PayPal account in order to pay with a credit card.
Once your payment has been processed, your item will be shipped to you. You will receive notifications via email as to the status of your order.


Shipping
Oceanwind Knits ships to Canada, USA and Worldwide. If your location is not available currently, and you are interested in receiving Oceanwind Knits products, please contact me.

Shipping is free for orders over $125 (this does not include clubs).

Oceanwind Knits ships via Canada Post Expedited Parcel, as well as Air Mail Packets and other methods provided by Canada Post.  Trackable shipping is used for shipments within Canada.  Unfortunately, Oceanwind Knits cannot be held responsible for any lost parcels to US and international destinations -- if you would like trackable shipping to the USA, please choose 'ship with tracking' option for your order.

Oceanwind Knits ships several times per week. In general, allow up to three weeks to receive your order from the time of purchase.  In some cases, if you are ordering multiple skeins of yarn, for example, your order might require custom dyeing and may take a little longer than 3 weeks to arrive.


Patterns 
All Oceanwind Knits patterns, printed or PDF versions, are subject to copyright and may not be distributed or redistributed without express permission of Oceanwind Knits. Oceanwind Knits PDF patterns are available on Ravelry.


Returns 
Oceanwind Knits does NOT accept returns for patterns.

Returns are not accepted for hand-dyed yarns or handmade items such as handwovens or hand-knits; refunds will not be issued.  Sorry.

Please contact Oceanwind Knits regarding any return questions.

All Oceanwind Knits items are created with the utmost top quality materials and extreme attention to detail is given.


Wholesale Inquiries
Oceanwind Knits offers wholesale options for printed patterns and hand-dyed yarn. If you are a distributor of knitting patterns / yarn or a retail location and would like to carry or purchase Oceanwind Knits patterns or yarn for resale, please contact me and I will be happy to forward a wholesale catalogue to you. Thanks!


GST/HST account number is available by request.
 
Any questions?
Please contact Oceanwind Knits.